Zenitude Charles de Gaulle isn't your average hotel. Its strategic airport location means a continuous influx of diverse groups, each with a unique checklist of needs and preferences.

The Intricacy of Group Demands

Imagine daily arrivals of multiple airline crews needing rooms with airport views, business travelers requiring upper-floor quiet, and tourist groups with specific requests like larger bathrooms or rooms situated away from sensitive areas (like a nearby cemetery).

Manually orchestrating these detailed room assignments was a monumental and "cumbersome" task, highly "error-prone," and a constant risk to guest satisfaction right from check-in.

The Relentless Pace of an Airport Hotel

High occupancy and rapid room turnover are the norms.

This put immense pressure on housekeeping and maintenance teams.

They needed more than just schedules; they needed dynamic, real-time coordination.

Cleaning tasks had to align perfectly with guest Estimated Times of Arrival (ETA) and Departure (ETD) across varied room types, all while handling tight turnover windows without constant manual firefighting. Maintenance needed to be equally agile, responding swiftly and proactively to issues, often in rooms with imminent arrivals or recent departures.

Zenitude recognized that to uphold their reputation for operational precision and guest satisfaction amidst such complexity, they needed a sophisticated, intelligent solution.

Zenitude turned to RoomChecking and Hopr to bring clarity and control to their intricate operations.

Automated Precision in Room Allocation

The game-changer for Zenitude was RoomChecking’s Room Allocator. This powerful feature took the complex web of group specifications and individual guest preferences and automated the entire room assignment process.

No more manual matching:

Whether it was ensuring an entire airline crew got their requested airport views or guaranteeing a sensitive guest wasn't placed near an undesirable location, the system efficiently and accurately matched rooms to requirements without human intervention. This immediately slashed the risk of arrival disappointments and simplified the check-in storm.

Synchronized Housekeeping & Maintenance, Powered by Real-Time Data

Seamless PMS Integration

By integrating directly with their Mews PMS, RoomChecking ensured housekeeping teams automatically received their cleaning assignments.

These weren't just static lists; tasks were dynamically prioritized based on precise guest ETA and ETD, allowing teams to manage tight turnarounds efficiently.

Proactive & Responsive Teams

Maintenance operations were transformed with real-time scheduling and task prioritization.

Technicians could respond swiftly to room-specific issues, and importantly, proactively address potential problems by knowing exactly when guests were due in or out, ensuring minimal disruption and consistently high standards.

The impact of implementing RoomChecking and Hopr was transformative for Zenitude Charles de Gaulle:

1. Operational Efficiency Soars

Manual workloads plummeted. The "precise automation of room allocation" dramatically reduced errors and the hours spent juggling complex assignments.

2. Guest Satisfaction Elevated

By consistently and accurately meeting specific guest room requirements from the outset, Zenitude significantly boosted guest satisfaction.

3. Smoother, Coordinated Workflows

Housekeeping and maintenance teams benefited from real-time, automatically updated task lists that were perfectly synchronized with guest schedules and room preferences. This led to:

- Fewer errors in task execution.

- Better coordination between departments.

- More proactive maintenance, minimizing guest disruptions.

4. Impeccably Organized Operations

Zenitude describes their transformed operations as a "well-oiled wheel that never stops turning" – smooth, responsive, and impeccably organized.